Managing Conflict Through WhatsApp?

smartphone

Recently I had to visit the U.S. Embassy here in Kuala Lumpur and scheduled an early 7.30AM Wednesday morning interview as part of my U.S. Visa application. As such, I had to arrive very early at about 6.30AM to park my car at the office precinct where the office building is to catch an Uber to the Embassy.

Prior to all these practical arrangements i.e. a day before my interview, I texted someone from the workplace (let’s call her Jane) who has the parking attendant’s contact number in order that I may arrange to pass my car key to a trusted colleague to re-park my car into the office building as the entrance to the car park only opens at 7AM.

So the day came, I still have not received a reply. Fortunately, I met one of the many security guards of the building whom I am familiar with, and knew I could trust that he would pass my car keys to the intended person.

The whole day went by; I still have not received any response from Jane. While I know that Jane is of a senior citizen age, she was probably busy and maybe outstation, I decided to wait for a response. I still wanted the parking attendant’s contact in view of any necessary arrangements in future. Long story short, in the evening I saw that my text was read (thank you WhatsApp), but there was no response. I then politely replied by asking Jane if she was busy as I also saw that she posted some WhatsApp messages in another chat group.

Well, being the lawyer that I am – and a bit of a risk taker, I proceeded to let her know in a nice way that it was not encouraging (my precise word) to have read my text and not give a reply. Behold, Jane’s response was rather disappointing. She did say that it was not easy to have wifi access (fine) but (surprise, surprise!) managed to response with limited wifi access reprimanding me that I lacked respect, furthermore that I only respect people in ‘higher authority’. Whoa!

Taking a step back in this whole scenario, I reminded myself of a few things.

#1 To first address the ‘plank’ in my eyes: although I took the route of addressing the fact that Jane did not reply my text. I reminded myself to not do the same to others to give the benefit of doubt just in case the individual genuinely sought help or information. To have some self-reflection to avoid being bitter and judgmental. Instead prayerfully to allow God through the inspiration of the Holy Spirit or through scriptures to give insights on my own heart (basically to search my heart).

#2 To give grace and envision what kind of ‘older woman’ that I want to be: no matter how old or young we are, it is always an emotionally healthy practice to get rid to the superiority or entitlement attitude. Moreover if we are in the community of Christ – Jane is someone who attends our office Christian Fellowship, thus I thought I could rely on her to assist not only in providing information – if not, to have at least the courtesy to leave a short reply.

#3 To build and not tear down: instead of actually providing the parking attendant’s contact, Jane’s reply was an accusatory sweeping statement, not encouraging at all, which I vehemently reject. The focus was not to assist but to reprimand, which I thought was such a waste of time.

#4 People are weird (and yeah, you may think that I am too): but this does not justify for us to be discourteous, especially to people that we meet on a consistent basis (as a matter of fact to everyone).

Reflecting on this particular scenario got me thinking about how we are to carry ourselves.

  • Do we put others first in our thoughts, words and deeds?
  • Instead of waiving your index finger at others, why not take the approach of leading by example?
  • Instead of demanding respect, why not consider that others want to be respected too – that it goes both ways?

In conclusion, I hold these verses close to my heart. Philippians 2: 3-4 (NIV)Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.

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timmie-liew Timmie

Hello, my name is Timmie and I’m from Malaysia. I am a lawyer by profession. I am a charismatic, passionate person and enjoy beautiful things in life such as travelling to different cities to appreciate the culture. I love fashion and appreciate ‘coffee time’ with people to talk about life and build meaningful relationships. I’m passionate about the things of God, the Church and authentic leadership. My deepest desire is to embrace all that God has called me to be and be a blessing to whoever that God has placed in my life past, present and future. Our God is a GREAT God, and the best is yet to come !🙂